Frequently Asked Questions

Why use a taxi for this long ride?

Whistler is a big, cold outdoor playground as the world has seen it during 2010 winter Olympics. Our company has been transporting people since 1972 to and from Vancouver in harsh winter conditions the safest way possible i.e. experienced drivers, winterized vehicles safety checked by the Ministry of Transportation. There are many reasons people choose our taxi service:

  • Taxi ride is comfortable with a lot of personal space and you are in your private taxi sitting with your friends or family and not with stranger
  • Loading and unloading of your luggage is done by our friendly drivers.
  • During 2 hours ride you may stop for coffee, restroom or even feel the tickle of  Howe sound winds, majestic views of Squamish Chief, Shannon Falls, Mount Garibaldi or Tantalus.
  • In case your flight is late, our driver will wait for you whereas buses and shuttle have to follow strict time table.
  • Comparing flexibility and comfort of a taxi vs. buses and shuttles, taxi is a sensible choice with government regulated fare, hence, first choice for visitors and families.

How do I pre-book a cab?

You can pre-book through our website or by calling our office at toll free number 24/7 1-800-203-5322 or local 1-604-932-3333

Or simply download our App 'whistler Taxi' on your Android phone or iPhone. It is the easiest way to book a cab with estimated fare and real time tracking of your taxi.

Do you go to the Vancouver airport?

Yes, we do! 24/7.   We make thousands of trips to and from Vancouver Airport per year serving valued customers.

Can I fit my bike/skis/snowboard in the vehicle?

All of our vehicles have folding and  flexible seating arrangement and are equipped with ski racks. We can fit bikes, skis, skateboard etc. inside the cabs. Please confirm for special needs when booking.

May I bring pets with me?

Yes, They are our customers too. Please bring a crate or carrier bag for your pet to ensure its comfort and safety. It will also contain any accidental messes they may make being in strange places.

How safe is the highway during winter conditions?

During the snowy season we equip all of our vehicles with winter tires to ensure our passengers' safety. The highways are also plowed and salted if the conditions call for it. Remember to give yourself extra time to arrive at your destination during inclement weather, especially if you're heading to the airport to catch a flight.

What is your service area?

We service Whistler, Pemberton, Squamish, and Vancouver, including the airport.

May I smoke in the car?

Smoking is prohibited in Taxis. However our driver will accommodate your request by stopping at a safe place where you can legally do.

How do I know I'll get the right vehicle for my requirements?

We offer small sedan cars, mini vans and maxi vans at no extra charge for your convenience. We understand your needs whether you are hauling long ski boxes or heavy suitcase. Please let us know the number of suitcases, ski boxes, bikes etc. we will ensure we send the suitable vehicle for you.

Are we safe with your drivers in the car?

All our drivers hold valid Class 4 driving license issued by the government and are well aware of their duties regarding transporting passenger. Every year they go through criminal record check by local police authority. All our vehicles are properly marked. All our cabs have GPS, a Two way radio and most driver carry mobile phones. Rest assure you are safe in a commercial vehicle with a professional driver both fully connected with a local office in Whistler. If for any reason you do not feel comfortable during your ride, please let us know as soon as possible.

How do I find your driver at the Airport?

We monitor arrival of your flight. Our driver will wait for you by reception area on arrival level holding a sign with your name on it and copy of the booking confirmation sheet. Please give us a call at 1-800-203-5322 if needed.

How do I book for my return?

You may book your return at any time, however make sure if your flight is during rush hour give yourself plenty of time to arrive at the airport. We encourage you to book your return at the same time. Book now!

How long is the ride from Vancouver to Whistler?

In normal traffic it takes around 2 hours. However during rush hours, construction and other reasons it may take longer.

Do you have a lost and found?

Yes, we do. Please refer to our Lost and Found page for more details.

Are your vehicles equipped with child safety seats?

No, but if you provide your own, our drivers will be happy to assist you in installing them. We do provide booster seats though.

Is there an extra charge for baggage?

No, there isn't.

Do you provide flat rates?

No. Please refer to our Taxi Fare page for more details.

Am I expected to tip my driver?

No, you are not required to tip your driver, but our policies don't forbid it either.

Do all taxi companies have the same rates?

All taxi companies, in a speciic area,  have a standard set of rates or rules.

Who sets the rates and rules?

The Passenger Transportation Act of British Columbia authorizes the Passenger Transportation Board of British Columbia sets taxi rates for the purpose of establishing just and uniform charges, and to make rules governing how rates may be applied or charged.

Are taxes included in the tariff rate?

Yes, all taxes are included.

About Whistler Taxi

We are Whistler's elite transportation service connecting you with the best of four-season resort in North America. Are you looking to get from Vancouver to Whistler, Whistler to Vancouver or need transportation around Whistler or Pemberton? We'll be there for you.

downloads

Now you can download our App on iPhone, iPad and Android devices. Register now and book your trip today !!

Contact

  This email address is being protected from spambots. You need JavaScript enabled to view it.
  Main: 604-932-3333
  Toll-free: 1-800-203-5322
  Fax: 604-938-0552
  P.O. Box 1292
Whistler, BC, Canada

V0N 1B0